Privacy Policy

Last Updated: 14th July 2026

K&L Removals (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

K&L Removals provides professional home removals, office relocations, packing services, storage and house clearances throughout Wirral, Merseyside, Chester, North Wales and the surrounding areas.

Business Name: K&L Removals

Address:

Telephone: 07960 652949

Email: info@kandlremovals.org

Information We Collect

When you contact us, request a quotation or use our website, we may collect the following information:

  • Your name
  • Telephone number
  • Email address
  • Property addresses relating to your move
  • Preferred moving dates
  • Details about your removal requirements
  • Photographs you choose to upload
  • Any additional information you provide when completing our contact forms

We may also automatically collect technical information including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage statistics through cookies and analytics

How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Provide quotations
  • Arrange and carry out removals and related services
  • Contact you regarding your booking
  • Improve our website and customer experience
  • Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so.

Lawful Basis for Processing

Under UK GDPR, we process your personal information because:

  • You have requested a quotation or contacted us.
  • It is necessary to fulfil a contract with you.
  • We have a legitimate interest in providing and improving our services.
  • We are legally required to retain certain records.

Marketing

We will not send you marketing emails unless you have specifically agreed to receive them.

You may unsubscribe from marketing communications at any time.

Sharing Your Information

We do not sell your personal information.

Your information may be shared only where necessary with trusted third parties such as:

  • Storage providers
  • IT and website service providers
  • Professional advisers
  • Legal or regulatory authorities where required by law

All third parties are required to keep your information secure and confidential.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Although we work hard to protect your information, no method of internet transmission can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Provide our services
  • Meet legal and accounting requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used for:

  • Website functionality
  • Analytics
  • Performance monitoring

You can control or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

Third-Party Services

Our website may use services including:

  • Google Analytics
  • Google Maps
  • Contact Form 7
  • WordPress
  • Social media platforms

These services may collect information in accordance with their own privacy policies.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where appropriate
  • Restrict or object to processing
  • Request a copy of your personal information
  • Withdraw consent where processing relies on consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

Children’s Privacy

Our website is intended for adults seeking removals and storage services. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.

The latest version will always be available on this website.

Contact Us

If you have any questions about this Privacy Policy or how we use your information, please contact:

K&L Removals

Telephone: 07960 652949

Email: info@kandlremovals.org

Address:

Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we can resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

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